Use of the site & PROHIBITIONS
The Site allows you to post comments and shop online. However, you are prohibited to do the following acts, to wit: (a) use our sites, including its services and or tools if you are not able to form legally binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from using our sites, services, or tools (b) posting of an items in inappropriate category or areas on our sites and services; (c) collecting information about usersâ personal information; (d) manoeuvring the price of any item or interfere with other users’ listings; (f) post false, inaccurate, misleading, defamatory, or libellous content; (g) take any action that may damage the rating system. For you to complete the sign-up process in our site, you must provide your full legal name, current address, a valid email address, and any other information needed in order to complete the signup process. You must qualify that you are 18 years or older and must be responsible for keeping your password secure and be responsible for all activities and contents that are uploaded under your account. You must not transmit any worms or viruses or any code of a destructive nature.
Ordering from us
You are deemed to place an order with us by ordering via our online checkout process. We will send you an order acknowledgement by email, detailing the products you have ordered. Our acceptance of an order takes place when we dispatch the order to the customer. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order for any reason.
We may refuse to accept an order:
(a) Where items are not available (and a suitable replacement cannot be identified)
(b) Where we fail to gain authorisation for your payment
(c) If Heavensent Baby gifts has made a pricing or product description error
(d) If you do not meet any of the required eligibility criteria in our terms and conditions
(e) If the order is to be delivered outside of the United Kingdom. Please contact us by phone or e-mail on email@example.com
(f) If your order required âpersonalisationâ that is deemed to be inappropriate, e.g. threatening or abusive.
(g) If we believe your order is for commercial concerns. .
All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT and include it in the total price. Although, it should be noted that, Childrenâs clothing and other nominated items are zero-rated for VAT in the United Kingdom.
Specific packing, carriage and insurance charges are explained and shown separately on the web site. At check-out, customers will be able to choose their preferred shipping method, unless automatic qualification for free delivery is available.
Our prices are reviewed periodically; the next full update will be 05/01/2019. Although, we reserve the right to amend prices where necessary, i.e. Should Heavensent Baby Gifts be subject to an increase in prices from Suppliers.
Product Availability & Design
Please note that the images shown on this site are for illustrative purposes only. Every care is taken to represent a full likeness, but designs and styles may vary slightly. We do reserve the right to make minor changes where necessary, i.e. an item maybe replaced with a substitute of the same or higher quality. This is rare, it should only occur during extremely busy periods, if an item is discontinued or if it is changed by the manufacturer. The team are always willing to discuss any bespoke changes you may require, please call or email and we will be more than happy to accommodate you. We also hold an extensive catalogue of embroidery designs and are willing to add your chosen message, so please ask.
All of our gifts will be wrapped exquisitely in co-ordinating tissue, cellophane and ribbons, where appropriate. A gift and ingredients card will also be provided free of charge.
We are always happy to go that one step further and make sure the gift you give is extra special.
We use PayPal and World Pay to manage our payment transactions. You do not need to have a PayPal or a World Pay account to be able to use these facilities; all major credit and debit cards are accepted.
There is an option at the checkout to ‘continue without logging into PayPal’ for those who do not have a PayPal account or do not want to log in. PayPal protects your financial information with state of the art security and fraud prevention systems.
Your financial information will never be shared with Heavensent Baby Gifts and PayPal will contact you via email to confirm payment was successful.
All items will be delivered to the address that you provide for delivery when you make your order on our checkout page. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items, which have not been received.
In the case of an incorrect address, please email firstname.lastname@example.org immediately and we will try to rectify this issue before posting, although we can accept no liability if this cannot be corrected before posting.
You may also specify a delivery address, which is different from your billing address, if, for example, you would like us to deliver the Products directly to the recipient.
If you choose Standard Delivery (which comes free when spending over £35) then we aim to deliver all mainland UK standard orders within 5 working days. However, during busy periods we cannot guarantee standard delivery orders to arrive within the 5 working days and we will notify you of this within 48 hours of placing your order.
Our postage services are fulfilled via Royal Mail and are as follows:
- Next Working Day Delivery (Order before 2pm GMT) – £7.95
- Express Delivery (Up to 3 working days) – £5.50
- Standard Delivery (Up to 5 working days) – £3.95
Some deliveries to postal addresses in Northern Ireland, Isle of Wight and Isles of Scotland may incur an additional fee, so we may have to contact you to advise you of extra postal charges.
If you require your order by a specific date, we would advise that you select either our Next Day (if ordered before 2pm) or Express Delivery options.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. If you do not receive products within 7 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at email@example.com of the problem within 10 days of the date on which you ordered the products.
In the event that we reproduce an item for you and subsequently the original is returned to Heavensent Baby Gifts as undelivered, we reserve the right to charge an administrative fee up to 100% of the sales price of the reproduced product.
We reserve the right to wait up to 10 working days from the date of dispatch before replacing an undelivered item.
We reserve the right to cancel your order at any time and issue a full refund.
Refunds & Returns
The Team at Heavensent Baby Gifts is committed to providing 100% customer satisfaction. If you are in any way unhappy with your purchase, please contact us by phone or email and we will do everything in our power to rectify a problem.
If it is an error/fault at our end, you can return them to us at any time within 14 days of receipt. We will issue a full refund or exchange as soon as possible after you cancel your order.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods, as we cannot be held responsible for items damaged or lost in the post.
Your rights to return the goods to us will not apply in the following circumstances:
- Any products that we have made, personalised or customised specifically for you
- Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
- If you have made a spelling mistake on your order and it has been sent for production.
If you return an item because it is defective or an error on our end, we will happily refund the full value of the item and your costs in returning it to us.
The item(s) must be returned in the same condition in which you received it within 30 days of delivery. By the unique nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of heart.
This does not affect your Statutory Rights under English Law.
Any personal information you provide will only be used by Heavensent Baby Gifts to complete your order and notify you of any offers we may have. We will never share your information with any third parties. If you do not wish to receive information, please advise us in the comments box at checkout.
Note: Any account information you provide during the account registration process will be held securely, this will ensure future purchases with us will be quicker and you will also be able to view previous order history.
All personalised designs, baby gifts and nappy cakes shown on this website are the intellectual property of Heavensent Baby Gifts unless otherwise stated. Any close imitation or ‘passing off’ of our designs is a direct infringement of UK copyright laws.
If you have any feedback or wish to discuss a query please contact us on:- Tel (01253) 896640 or via email on – firstname.lastname@example.org or via our business address at 17 Derby Road, Poulton Le Fylde, Lancashire, FY6 7AF.
FRAUDULENT ACTIVITIES are highly monitored in our site and if fraud is detected Heaven Sent Baby Gifts shall resort al remedies available to us, and you shall be responsible for all costs and legal fees arising from these fraudulent activities.
WARRANTY DISCLAIMER AND LIMITATIONS OF LIABILITY
We will not be liable for indirect, special, or consequential damages, or any loss of revenue, profits, or data, arising in connection with this Agreement or the Program, even if we have been advised of the possibility of such damages. Further, our aggregate liability arising with respect to this Agreement will not exceed Â£1million or the total price of the subject products paid or payable to you whichever is less. We make no express or implied warranties or representations with respect to the products sold and offered in our website (including, without limitation, warranties of fitness, merchantability, non-infringement, or any implied warranties arising out of a course of performance, dealing, or trade usage). In addition, we make no representation that the operation of our site will be uninterrupted or error-free, and we will not be liable for the consequences of any interruptions or errors. This site and its information, contents, materials, products and services are provided on an âas isâ and âas availableâ basis. You understand and agree that your use of this site is at your own risk.
This Agreement shall be governed by and construed in accordance with the substantive laws of the United Kingdom, without any reference to conflict-of-laws principles. Any dispute, controversy or difference which may arise between the parties out of, in relation to or in connection with this Agreement is hereby irrevocably submitted to the exclusive jurisdiction of the courts of the United Kingdom, to the exclusion of any other courts without giving effect to its conflict of laws provisions or your actual state or country of residence. The entire agreement between the parties with respect to the subject matter hereof is embodied on this agreement and no other agreement relative hereto shall bind either party herein. Your rights of whatever nature cannot be assigned nor transferred to anybody, and any such attempt may result in termination of this Agreement, without liability to us. However, we may assign this Agreement to any person at any time without notice. In the event that any provision of these Terms and Conditions is found invalid or unenforceable pursuant to any judicial decree or decision, such provision shall be deemed to apply only to the maximum extent permitted by law, and the remainder of these Terms and Conditions shall remain valid and enforceable according to its terms. Please be aware, none of the above terms affect your statutory rights under English Law.