Use of the site & PROHIBITIONS
The Site allows you to post comments and shop online. However, you are prohibited to do the following acts, to wit: (a) use our sites, including its services and or tools if you are not able to form legally binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from using our sites, services, or tools (b) posting of an items in inappropriate category or areas on our sites and services; (c) collecting information about usersâ personal information; (d) manoeuvring the price of any item or interfere with other users’ listings; (f) post false, inaccurate, misleading, defamatory, or libellous content; (g) take any action that may damage the rating system. For you to complete the sign-up process in our site, you must provide your full legal name, current address, a valid email address, and any other information needed in order to complete the signup process. You must qualify that you are 18 years or older and must be responsible for keeping your password secure and be responsible for all activities and contents that are uploaded under your account. You must not transmit any worms or viruses or any code of a destructive nature.
Ordering from us
You are deemed to place an order with us by ordering via our online checkout process. We will send you an order acknowledgement by email, detailing the products you have ordered. Our acceptance of an order takes place when we dispatch the order to the customer. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order for any reason.
We may refuse to accept an order:
(a) Where items are not available (and a suitable replacement cannot be identified)
(b) Where we fail to gain authorisation for your payment
(c) If Heavensent Baby gifts has made a pricing or product description error
(d) If you do not meet any of the required eligibility criteria in our terms and conditions
(e) If the order is to be delivered outside of the United Kingdom. Please contact us by phone or e-mail on email@example.com
(f) If your order required âpersonalisationâ that is deemed to be inappropriate, e.g. threatening or abusive.
(g) If we believe your order is for commercial concerns. .
All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT and include it in the total price. Although, it should be noted that, Childrenâs clothing and other nominated items are zero-rated for VAT in the United Kingdom.
Specific packing, carriage and insurance charges are explained and shown separately on the web site. At check-out, customers will be able to choose their preferred shipping method, unless automatic qualification for free delivery is available.
Our prices are reviewed periodically; the next full update will be 05/01/2014. Although, we reserve the right to amend prices where necessary, i.e. Should Heavensent Baby Gifts be subject to an increase in prices from Suppliers.
Product Availability & Design
Please note that the images shown on this site are for illustrative purposes only. Every care is taken to represent a full likeness, but designs and styles may vary slightly. We do reserve the right to make minor changes where necessary, i.e. an item maybe replaced with a substitute of the same or higher quality. This is rare, it should only occur during extremely busy periods, if an item is discontinued or if it is changed by the manufacturer. The team are always willing to discuss any bespoke changes you may require, please call or email and we will be more than happy to accommodate you. We also hold an extensive catalogue of embroidery designs and are willing to add your chosen message, so please ask.
All of our gifts will be wrapped exquisitely in co-ordinating tissue, cellophane and ribbons, where appropriate. A gift and ingredients card will also be provided free of charge.
We are always happy to go that one step further and make sure the gift you give is extra special.
We use PayPal to manage our payment transactions. You do not need to have a PayPal account to be able to use this facility; all major credit and debit cards are accepted. There is an option at the checkout to ‘continue without logging into PayPal’ for those who do not have a PayPal account or do not want to log in. PayPal protects your financial information with state of the art security and fraud prevention systems. Your financial information will never be shared with Heavensent Baby Gifts and PayPal will contact you via email to confirm payment was successful.
Alternatively you may send a cheque or BACS payment. Please note we will only be able to send goods once your payment has cleared in our accounts. Subject to stock, we aim to dispatch all personalised orders within 1-2 days and aim for you to receive your order within 5 working days – with standard postage options (Monday to Friday, excluding public/bank holidays). Please see our postage options/costs and further delivery details below.
NOTE, If you require your item by a specific time and would like a guaranteed dispatch day â please contact us and we will do our very best to accommodate.
Delivery & Packaging
As you will be aware, Royal Mail significantly increased their postage costs in April 2013 and sold off Parcel Force. To try and remain as competitive as possible and continue to provide an excellent value for money service to our customers, we are offering a most cost effective courier alternative. At present we deliver via My Hermes courier service or Royal Mail, with a standard delivery time of upto 5 working days following receipt of order – to Mainland UK destinations. Standard Delivery charges for orders under Â£35 are as follows:-
â¢ Â£3.80 for clothing, blankets/comforters, small baby gifts (including mini nappy cakes).
â¢ Â£4.70 per order for Nappy cakes, bouquets and baskets (smaller items ordered in conjunction will be included free of charge, where possible).
Free Shipping â is offered on items over Â£35.
Please note that upgrading the delivery service to Express next day delivery is available at an additional cost. This will be an option at check-out.
The above delivery information is for guide purposes only and is not a full guarantee. During extremely busy periods it may take up to 10 days to receive an order. In this case we would contact you to advise.
All items will be packaged in protective wrapping (bubble wrap or similar) and put into a strong cardboard box. Wherever possible it is our policy to use recycled packaging to remain environmentally friendly.
Deliveries to Northern Ireland, Isle of White, and Isles of Scotland may attract an additional fee, as charged by the courier. We will only pass on âreal postageâ costs to our Customers, so please contact us to confirm. The nominated courier will attempt to deliver on all occasions and may leave at a secure location, with a neighbour or local post office depot. Heavensent Baby Gifts cannot be held responsible for delays due to causes beyond our control, e.g. acts of God or be held responsible for delays due to the buyer providing an incorrect delivery address. (Please check all delivery addresses carefully when placing your order). During the checkout process, you will be asked to confirm the billing address and the delivery address. The billing address must be the address the payment card is registered to. Enter the delivery address as the address you would like to send the order to. If you are sending your parcel to someone else, please ensure the address is correct and includes a postcode. If you would like a greeting included on the card, please e-mail details to us at the address below.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. If you do not receive products within 7 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at firstname.lastname@example.org of the problem within 10 days of the date on which you ordered the products. In the event that we reproduce an item for you and subsequently the original is returned to Heavensent Baby Gifts as undelivered, we reserve the right to charge an administrative fee up to 100% of the sales price of the reproduced product.
We reserve the right to wait up to 10 working days from the date of dispatch before replacing an undelivered item.
We reserve the right to cancel your order at any time and issue a full refund.
Refunds & Returns
The Team at Heavensent Baby Gifts is committed to providing 100% customer satisfaction. If you are in any way unhappy with your purchase, please contact us by phone or email and we will do everything in our power to rectify a problem.
In the unlikely event that you are not happy we do offer a full refund âno hassle returnsâ policy (excluding return postage & packaging). Please note, you have 7 days to make returns and they must be sent back in the original condition and packaging. For hygiene reasons we cannot accept any returns that have been opened. Also, if an item is bespoke, i.e. personalised on your request, we obviously cannot accept returns unless an error has been made by Heavensent Baby Gifts.
The address for returns is:
17 Derby Road
Poulton Le Fylde
If you wish to make a return, contact us prior and also obtain proof of postage. We will be unable to issue refunds if the product is lost and there is no proof it was sent back to us.
This does not affect your Statutory Rights under English Law
Any personal information you provide will only be used by Heavensent Baby Gifts to complete your order and notify you of any offers we may have. We will never share your information with any third parties. If you do not wish to receive information, please advise us in the comments box at checkout.
Note: Any account information you provide during the account registration process will be held securely, this will ensure future purchases with us will be quicker and you will also be able to view previous order history.
All personalised designs, baby gifts and nappy cakes shown on this website are the intellectual property of Heavensent Baby Gifts unless otherwise stated. Any close imitation or ‘passing off’ of our designs is a direct infringement of UK copyright laws.
If you have any feedback or wish to discuss a query please contact us on:- Tel (01253) 896640 or via email on – email@example.com or via our business address at 17 Derby Road, Poulton Le Fylde, Lancashire, FY6 7AF.
FRAUDULENT ACTIVITIES are highly monitored in our site and if fraud is detected Heaven Sent Baby Gifts shall resort al remedies available to us, and you shall be responsible for all costs and legal fees arising from these fraudulent activities.
WARRANTY DISCLAIMER AND LIMITATIONS OF LIABILITY
We will not be liable for indirect, special, or consequential damages, or any loss of revenue, profits, or data, arising in connection with this Agreement or the Program, even if we have been advised of the possibility of such damages. Further, our aggregate liability arising with respect to this Agreement will not exceed Â£1million or the total price of the subject products paid or payable to you whichever is less. We make no express or implied warranties or representations with respect to the products sold and offered in our website (including, without limitation, warranties of fitness, merchantability, non-infringement, or any implied warranties arising out of a course of performance, dealing, or trade usage). In addition, we make no representation that the operation of our site will be uninterrupted or error-free, and we will not be liable for the consequences of any interruptions or errors. This site and its information, contents, materials, products and services are provided on an âas isâ and âas availableâ basis. You understand and agree that your use of this site is at your own risk.
This Agreement shall be governed by and construed in accordance with the substantive laws of the United Kingdom, without any reference to conflict-of-laws principles. Any dispute, controversy or difference which may arise between the parties out of, in relation to or in connection with this Agreement is hereby irrevocably submitted to the exclusive jurisdiction of the courts of the United Kingdom, to the exclusion of any other courts without giving effect to its conflict of laws provisions or your actual state or country of residence. The entire agreement between the parties with respect to the subject matter hereof is embodied on this agreement and no other agreement relative hereto shall bind either party herein. Your rights of whatever nature cannot be assigned nor transferred to anybody, and any such attempt may result in termination of this Agreement, without liability to us. However, we may assign this Agreement to any person at any time without notice. In the event that any provision of these Terms and Conditions is found invalid or unenforceable pursuant to any judicial decree or decision, such provision shall be deemed to apply only to the maximum extent permitted by law, and the remainder of these Terms and Conditions shall remain valid and enforceable according to its terms. Please be aware, none of the above terms affect your statutory rights under English Law.